Shipping Policy

Thank you for shopping with ProTraxx Records! Below you'll find details on how we handle shipping for our physical merchandise.

1. Shipping Eligibility

We only ship physical merchandise purchased through our official website.
Digital products, subscriptions, and music licenses are delivered electronically and do not require shipping.

2. Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays).
During high-volume periods (e.g., sales, holidays, new product drops), processing may take slightly longer.
You will receive a confirmation email with tracking information once your order has shipped.

3. Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Domestic (U.S.): 7–30 business days
International: 30–90 business days (may vary by location)

Note: Delivery times are estimates and may be affected by external factors such as customs delays or carrier issues.

4. International Shipping

We offer international shipping to most countries for eligible products.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country. ProTraxx Records is not responsible for delays caused by customs.

5. Order Issues & Lost Packages

If your order is delayed, damaged, or lost in transit, please contact us using our built in web chat with your order number and a description of the issue.
We’ll do our best to resolve it quickly.

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

6. Third-Party Marketplaces

If you purchased merchandise through a third-party platform (e.g., Amazon, Bandcamp), please refer to that platform’s shipping policy.
We do not handle shipping or delivery for third-party orders.

7. Questions?

For shipping questions or concerns, contact us using the built in web chat.