Refund Policy

Welcome to ProTraxx Records. We’re committed to delivering high-quality digital music, exclusive content, and branded merchandise. Please review our refund policy below before making a purchase.

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Digital Products

All digital product purchases are final sale and non-refundable. This includes, but is not limited to:

• MP3s

• WAV Files

• MP4 Files

• Lyric Files

• Chord Charts

• Sheet Music

• Photos

Once any digital file has been accessed or downloaded, the transaction is considered complete and cannot be reversed. Please ensure all product details meet your expectations before purchasing.

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Subscriptions

All subscriptions (including on-demand music streaming and membership access) are non-refundable. You may cancel at any time to stop future billing, but refunds will not be issued for the current billing period.

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Music Licensing

All music licensing purchases are final sale and non-refundable. Be sure to read the full licensing terms and usage rights before completing your purchase.

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Merchandise (Physical Products)

We gladly accept returns and provide refunds for physical merchandise within 30 days of purchase unless otherwise noted in the product description.

To qualify for a refund:

• Items must be unused, in original condition, and include original packaging.

• Any product marked as final sale or labeled as non-refundable in the product description is not eligible for return or refund.

To initiate a return, please contact our support team using our built in web chat with your order number and reason for the return.

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Third-Party Marketplace Purchases

If you made a purchase through a third-party platform (e.g., Bandcamp, iTunes, Amazon, etc.), please refer to that platform’s refund policy.
ProTraxx Records does not accept returns or process refunds for purchases made outside of our official website.

 

 

Processing Your Refund

If your return is approved:

• A refund will be issued to your original method of payment.

• Please allow up to 7–10 business days for the refund to appear on your statement.

If you haven’t received your refund after this time, we recommend:

1. Checking with your bank or payment provider

2. Contacting your credit card company

3. Reaching out to our support team if issues persist

 

 

Disclaimer

Please be advised that we have the right to deny any return/refund for any reason unless required by law. 

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Need Help?

For questions, concerns, or to start a return, please contact us via our built in web chat.