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Privacy Policy

Privacy Policy

At ProTraxx Records, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products or services, or interact with us in other ways. By using our website, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

We collect various types of information in connection with the services we provide, including:

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Personal Information

When you make a purchase, sign up for our newsletter, or contact us, we may collect the following personal information:

  • Name

  • Email address

  • Mailing address

  • Phone number

  • Payment information (processed securely through third-party payment providers)

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Non-Personal Information

We may collect non-identifiable information such as:

  • Browser type and version

  • IP address

  • Device type

  • Operating system

  • Referral sources

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Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience. Cookies are small files that are placed on your device to help us remember your preferences, analyze website traffic, and improve our services. You can control cookie preferences through your browser settings.

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2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process transactions and fulfill orders

  • To send you order updates, newsletters, and marketing communications (with your consent)

  • To improve our website’s functionality and user experience

  • To respond to customer service requests and support inquiries

  • To personalize content and recommendations based on your preferences

  • To comply with legal requirements

You can opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

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3. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted third-party service providers for the following purposes:

  • Payment processing: We work with secure payment gateways to handle transactions.

  • Shipping: We share your address and other order details with shipping carriers for delivery purposes.

  • Marketing: We may share your information with marketing platforms for email campaigns, if you have opted into receiving such communications.

  • Legal Compliance: We may disclose your information to comply with applicable laws or in response to legal requests.

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4. Data Security

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

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5. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access: You can request a copy of the personal information we have collected about you.

  • Correction: You can request that we update or correct any inaccuracies in your personal data.

  • Deletion: You can request the deletion of your personal information, subject to certain exceptions.

  • Opt-Out: You can opt out of receiving marketing communications at any time.

To exercise any of these rights, please contact us via any of the following methods:

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6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. Once your information is no longer needed, we will securely delete or anonymize it.

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7. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

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8. Third-Party Links

Our website may contain links to third-party websites, services, or content. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

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9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

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10. Contact Us

If you have any questions or concerns about our Privacy Policy, or if you wish to exercise your rights, please contact us via any of the following methods:

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